Merchant Policies
Privacy
Privacy Policy
Last Updated: May 13, 2026
BluHope is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and store personal information when you visit our website, submit forms, communicate with us, or receive services from BluHope.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Parent, caregiver, or guardian information
- Information submitted through intake, onboarding, or service forms
- Communication preferences
We may also collect limited technical and website usage information such as browser type, IP address, device information, pages visited, and general website interaction data to support website security, maintenance, and performance improvements.
How We Use Your Information
BluHope uses personal information strictly for operational and service-related purposes, including:
- Responding to inquiries
- Coordinating intake and onboarding
- Scheduling and confirming appointments
- Providing service updates and communication
- Supporting ongoing care coordination
- Maintaining internal records
- Improving website functionality and services
- Complying with legal and operational requirements
SMS / Text Messaging
If you provide your phone number and opt in, BluHope may send service-related SMS/text messages including appointment reminders, scheduling updates, intake and onboarding communication, and care coordination.
Message frequency may vary depending on your service needs and interaction with BluHope.
Message and data rates may apply based on your mobile carrier plan.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.
SMS consent is not shared with third parties or affiliates for marketing purposes.
BluHope does not sell, rent, trade, or otherwise transfer personal information to third parties or affiliates for marketing or promotional purposes.
Sharing Information
BluHope does not sell personal information. Information may only be shared when reasonably necessary for service delivery, operational support, legal compliance, or protection of rights and safety.
Any service providers supporting BluHope operations are expected to maintain appropriate confidentiality and security standards.
Cookies and Website Information
Our website may use cookies or similar technologies to support functionality, improve website performance, understand visitor activity, and maintain security. You may adjust your browser settings to refuse cookies if desired.
Data Security
We take reasonable administrative and technical measures to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.
Data Retention
BluHope retains personal information only as long as reasonably necessary for service delivery, legal compliance, operational needs, and recordkeeping purposes.
Children’s Privacy
BluHope provides services involving children; however, this website is intended for use by parents, caregivers, guardians, and adults. We do not knowingly collect personal information directly from children through this website without appropriate consent.
Your Choices
You may request updates, corrections, or removal of your personal information where applicable, subject to legal, operational, and recordkeeping requirements.
To stop receiving SMS messages, reply STOP at any time. For assistance, reply HELP.
Changes to This Policy
BluHope may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact BluHope: bluhope.com/contact-us